Frequently Asked Questions
It is recommended that each student speak with an advisor before signing up for an online course. Students can register for an online course through their EagleNet account by going to My Student Services > Registration > Add/Drop Classes.
Microsoft Office 365 is offered FREE for all MCC students.
It is the student's responsibility to officially withdraw from any and all courses.
The student should contact the instructor (in person, by phone or via email) to discuss the decision to withdraw.
A student can request to be withdrawn from courses by completing the following steps:
- Log on to Eaglenet and click on the “My Student Services” tab
- Select the “Registration” tab
- Select the “Request to be Dropped from a Class” link
- Select the course or courses to be dropped
Select “Update Drop Request”
The request must be submitted by the withdrawal deadline. Refer to the Academic Calendar in the online catalog at www.meridiancc.edu for withdrawal deadlines.
The student should review the attendance policy for each course, each class attendance policy still applies.
Any student who wishes to make a complaint regarding any aspect of the MSVCC must take the following steps:
- Discuss the problem with the faculty member, staff member, or administrator involved. Direct communication between the two parties usually resolves most of the problems.
- If informal efforts to resolve the problem are not productive, the complainant should then contact the Chief eLearning Officer (CELO) at the student’s host college to help in processing the complaint. (Host college is the institution where the student registers for class.)
- If the complainant, at this point, wishes to file a formal complaint, he or she should express the specific nature of the complaint and the remedy sought in writing to the providing college’s CELO with a copy sent to the host college’s CELO (if different). The providing CELO will then refer it to the appropriate person for disposition. A response will be made to the complainant within 15 working days. (Providing college is the institution teaching the course.)
- If the student is not satisfied with the resolution of the grievance, he/she must follow the procedures for appeal as prescribed by the student’s providing college. The appeal must be made in writing within five (5) working days of the previous decision.
- Students who do not submit a written appeal by the appointed date forfeit any further consideration in this matter.
- No adverse action will be taken against a student for filing a complaint.
An exam that must be taken under proctored supervision. Proctored exams may be taken
at any MSVCC testing lab. A list of all testing sites, lab hours, and contact information
can be found on your Canvas site. To view this listing, go to the "MCC eLearning"
tab and click on the "Proctored Exams" link on the left-hand side of the screen.
It is the student's responsibility to make arrangements to come to a testing center
for proctored exams.
You can also click on “SmarterProctoring” in the left-hand menu of your course to view a list of proctors nearest your location.
The only exceptions for not using an MSVCC testing center are the following:
- Out of state students
- Physical disability that prevents travel to an MSVCC site.
Students meeting these exceptions will refer to the SmarterProctoring menu item within the Canvas course for a list of approved proctors.
Yes, you can view a copy of your syllabus prior to your class starting by viewing your student profile. You can access your student profile by clicking here. MCC recommends you view your profile prior to class starting as it will provide you with valuable information regarding required textbooks, course materials, course grading scale, attendance policy, and much more. Additionally, since attendance is based on submissions in a course, students should view the profile prior to logging into their online course and make submissions as soon as the course begins.