Student Complaint Procedure

Meridian Community College provides procedures for students to resolve complaints or grievances with the College. For purposes of this policy, a complaint or a grievance are synonymous terms and are herein referred to as a “complaint.” A student should communicate his/her complaint as soon as possible to ensure the timely resolution of the complaint.

Non-Academic Matters:

  1. Student complaints usually start, informally, at the department level where the student is encouraged to talk directly with the faculty or staff member in an effort to resolve the issue. If the student prefers to talk to someone other than the faculty or staff member involved, the student must present the complaint to the immediate supervisor of the person involved. The supervisor, faculty or staff member will provide the student with a decision within three business days.
  2. Should further arbitration prove necessary, the student must submit a written statement to the appropriate Dean, Associate Dean, Vice President or Associate Vice President of the respective department which includes: 
    a)  written statement with contact information, including email address, that is signed and dated and clearly states the nature and basis of the alleged offense, the name(s) of the person(s) committing the alleged offense, the specifics of the incident(s) in question and the names of any known witnesses; and
    b) the remedy sought by the student.
  3. Within five business days of receipt of the complaint, the appropriate administrator will acknowledge through personal communication or via email, receipt of the complaint.
  4. Within ten business days of receipt of the complaint, the administrator will meet with the student and initiate an investigation regarding the complaint.
  5. Within 30 business days of receipt of the complaint, the administrator will provide a written response to the student outlining the decision or resolution regarding the complaint.  
  6. If the student is not satisfied with the decision and a mutually acceptable solution cannot be reached, the student will have 48 hours to submit a written appeal request to the Meridian Community College Student Appeals Council via the office of the appropriate administrator, typically the Dean of Student Services, the Dean of Academic Affairs, the Associate Vice President of Workforce Education, or the Vice President for Finance (see “Student Appeals Procedure” in the MCC Catalog).
  7. The Council’s decision will be the final level of institutional appeal.


Academic Matters:

  1. A student who has a complaint about a grade received in a course should see the “Grade Review Policy” in section three of the MCC Catalog for the grade review procedure.
  2. For “non-grade matters,” student complaints usually start, informally, at the department level where the student is encouraged to talk directly with the faculty member in an effort to resolve the issue. If the student prefers to talk to someone other than the faculty member involved, the student is encouraged to present the complaint to the immediate supervisor of the person involved. The supervisor or faculty member will provide the student with a decision within three business days.
  3. Should further arbitration prove necessary, the student must submit a written statement to the appropriate instructional unit of the College which includes:
    a)  written statement with contact information, including email address, that is signed and dated and clearly states the nature and basis of the alleged offense, the name(s) of the person(s) committing the alleged offense, the specifics of the incident(s) in question and the names of any known witnesses; and
    b) the remedy sought by the student.
  4. Within five business days of receipt of the complaint, the appropriate administrator will acknowledge through personal communication or via email, receipt of the complaint.
  5. Within ten business days of receipt of the complaint, the administrator will meet with the student and initiate an investigation regarding the complaint.
  6. Within 30 business days of receipt of the complaint, the administrator will provide a written response to the student outlining the decision or resolution regarding the complaint. 
  7. If the student is not satisfied with the decision and a mutually acceptable solution cannot be reached, the student will have 48 hours to submit a written appeal request to the Meridian Community College

    Student Appeals Council via the office of the appropriate administrator, typically the Dean of Student Services, the Dean of Academic Affairs, the Associate Vice President of Workforce Education, or the Vice President for Finance (see “Student Appeals Procedure” in the MCC Catalog).
  8. The Council’s decision will be the final level of institutional appeal.

 

The College recognizes and accepts Mississippi Commission on College Accreditation (MCCA) oversight in resolving complaints from students taking distance education under the auspices of the State Authorization Reciprocity Agreement (SARA). In addition, The Mississippi Commission on College Accreditation has a published student complaint policy found at http://www.mississippi.edu/mcca/student_complaint_process.asp. To file a complaint, a student should complete the complaint form available on the website. MCCA is located at 3825 Ridgewood Road, Jackson, MS 39211 and can be reached by telephone 601.432.6647.