Student Complaint Procedure

• Student complaints usually start at the department level where the student is encouraged to talk directly with the faculty or staff member in an effort to resolve the issue. If the student prefers to talk to someone other than the faculty or staff member involved, the student must present the complaint to the immediate supervisor of the person involved. The supervisor, faculty or staff member will provide the student with a decision within three business days.
  
  
• Should further arbitration prove necessary, the student must submit a written statement using the form below. 
  
  

Student Complaint form for Non-Academic Issues

• Within five business days of receipt of the complaint, the appropriate administrator will acknowledge through personal communication or via email, receipt of the complaint.
  
  
• Within ten business days of receipt of the complaint, the administrator will meet with the student and initiate an investigation regarding the complaint.
  
  
• Within 30 business days of receipt of the complaint, the administrator will provide a written response to the student outlining the decision or resolution regarding the complaint. 
  
  
• If the student is not satisfied with the decision and a mutually acceptable solution cannot be reached, the student will have 48 hours to submit a written appeal request to the Meridian Community College Student Appeals Council via the office of the appropriate administrator (see “Student Appeals Procedure” in the MCC Catalog, pages 42-44).
  
  
• The Council’s decision will be the final level of institutional appeal.

• A student who has a complaint about a grade received in a course should see the “Grade Review Policy” in section three of the MCC Catalog for the grade review procedure.
  
  
• For “non-grade matters,” student complaints usually start at the department level where the student is encouraged to talk directly with the faculty member in an effort to resolve the issue. If the student prefers to talk to someone other than the faculty member involved, the student is encouraged to present the complaint to the immediate supervisor of the person involved. The supervisor or faculty member will provide the student with a decision within three business days.
  
  
• Should further arbitration prove necessary, the student must submit a written statement using the form below

STUDENT COMPLAINT FORM FOR ACADEMIC ISSUES

• Within five business days of receipt of the complaint, the appropriate administrator will acknowledge through personal communication or via email, receipt of the complaint.
  
  
• Within ten business days of receipt of the complaint, the administrator will meet with the student and initiate an investigation regarding the complaint.
  
  
• Within 30 business days of receipt of the complaint, the administrator will provide a written response to the student outlining the decision or resolution regarding the complaint.  
• If the student is not satisfied with the decision and a mutually acceptable solution cannot be reached, the student will have 48 hours to submit a written appeal request to the Meridian Community College Student Appeals Council via the office of the appropriate administrator (see “Student Appeals Procedure” in the MCC Catalog, pages 42-44).
  
  
• The Council’s decision will be the final level of institutional appeal.