Student Complaint Procedure
Meridian Community College provides procedures for students to resolve complaints or grievances with the College. For purposes of this policy, a complaint or a grievance are synonymous terms and are herein referred to as a “complaint.” A student should communicate his/her complaint as soon as possible to ensure the timely resolution of the complaint.
- Student complaints usually start at the department level where the student is encouraged
to talk directly with the faculty or staff member in an effort to resolve the issue.
If the student prefers to talk to someone other than the faculty or staff member involved,
the student must present the complaint to the immediate supervisor of the person involved.
The supervisor, faculty or staff member will provide the student with a decision within
three business days.
- Should further arbitration prove necessary, the student must submit a written statement
using the form below.
Student Complaint form for Non-Academic Issues
- Within five business days of receipt of the complaint, the appropriate administrator
will acknowledge through personal communication or via email, receipt of the complaint.
- Within ten business days of receipt of the complaint, the administrator will meet
with the student and initiate an investigation regarding the complaint.
- Within 30 business days of receipt of the complaint, the administrator will provide
a written response to the student outlining the decision or resolution regarding the
complaint.
- If the student is not satisfied with the decision and a mutually acceptable solution
cannot be reached, the student will have 48 hours to submit a written appeal request
to the Meridian Community College Student Appeals Council via the office of the appropriate
administrator (see “Student Appeals Procedure” in the MCC Catalog, pages 42-44).
- The Council’s decision will be the final level of institutional appeal.
- A student who has a complaint about a grade received in a course should see the “Grade
Review Policy” in section three of the MCC Catalog for the grade review procedure.
- For “non-grade matters,” student complaints usually start at the department level
where the student is encouraged to talk directly with the faculty member in an effort
to resolve the issue. If the student prefers to talk to someone other than the faculty
member involved, the student is encouraged to present the complaint to the immediate
supervisor of the person involved. The supervisor or faculty member will provide the
student with a decision within three business days.
- Should further arbitration prove necessary, the student must submit a written statement using the form below
STUDENT COMPLAINT FORM FOR ACADEMIC ISSUES
- Within five business days of receipt of the complaint, the appropriate administrator
will acknowledge through personal communication or via email, receipt of the complaint.
- Within ten business days of receipt of the complaint, the administrator will meet
with the student and initiate an investigation regarding the complaint.
- Within 30 business days of receipt of the complaint, the administrator will provide a written response to the student outlining the decision or resolution regarding the complaint.
- If the student is not satisfied with the decision and a mutually acceptable solution
cannot be reached, the student will have 48 hours to submit a written appeal request
to the Meridian Community College Student Appeals Council via the office of the appropriate
administrator (see “Student Appeals Procedure” in the MCC Catalog, pages 42-44).
- The Council’s decision will be the final level of institutional appeal.
The College recognizes and accepts Mississippi Commission on College Accreditation
(MCCA) oversight in resolving complaints from students taking distance education under
the auspices of the State Authorization Reciprocity Agreement (SARA). In addition,
The Mississippi Commission on College Accreditation has a published student complaint
policy found at mississippi.edu/mcca/student_complaint_process.asp. To file a complaint, a student should complete the complaint form available on the
website. MCCA is located at 3825 Ridgewood Road, Jackson, MS 39211 and can be reached
by telephone 601.432.6647.
For more information:
MCC Student Services
601.484.8627